Delivery Estimates

• Delivery dates shown at checkout are estimates only and are not guaranteed.
• UPS, USPS and FedEx expedited services count business days only unless Saturday delivery is specifically purchased and available.
• Weekend delivery cannot be guaranteed regardless of shipping method selected.
• Tracking updates may occasionally pause while packages are moving between carrier facilities.

Carrier Responsibility

• Once a package has been accepted by UPS, FedEx, USPS, or another carrier, delivery timing and tracking updates are controlled by the carrier.
• For the most accurate delivery information, please contact the carrier directly using your tracking number.
• MonsterSR is not responsible for carrier delays, weather delays, missed scans, routing issues, or other transit interruptions after a package has been transferred to the carrier.

Address Accuracy

• Customers are responsible for providing a complete and accurate shipping address at checkout.
• Incorrect or incomplete addresses may result in delays, returned packages, failed delivery attempts, or additional shipping charges.
• Once an order has shipped, carriers do not always allow address modifications.
• MonsterSR is not responsible for orders delivered to an incorrect or incomplete address provided at checkout.

Lost Packages

• Once a package has been accepted by the carrier, MonsterSR is not responsible for packages lost while in the carrier’s possession.
• If tracking stops updating or the package is believed to be lost, the customer is required to contact the carrier and open a claim.
• A valid carrier claim number must be provided to MonsterSR before any replacement or refund will be considered.
• We cannot issue refunds, replacements, or reshipments based solely on delayed or inactive tracking.
• Claims must be investigated and the package must be officially confirmed as lost by the carrier before we can determine the appropriate resolution.
• Filing a claim does not automatically guarantee a refund or replacement.

Delivered Packages

• Once a package is marked Delivered by the carrier, MonsterSR's shipping obligation is considered fulfilled.
• MonsterSR is not responsible for lost, stolen, or missing packages after confirmed delivery.
• Successfully delivered orders are not eligible for refunds, replacements, or reshipments unless a documented carrier error can be verified.

Order Acknowledgment

By placing an order, you acknowledge and agree to our Shipping & Returns Policy and Missing Product Claim Verification Requirements.